• FAQ
Frequently Asked Questions (FAQ)
2025-06-17PRC OPTRONICS CO., LTD20

1. Product Range

We specialize in manufacturing a comprehensive range of stage lighting and LED display solutions, including:

  • Lighting Equipment: Moving Heads, Beam Sharpies, LED Moving Heads, Spotlights, Profile Lights, Flood Lights, PARs, Bars, Disco Effects, Strobes.

  • Controllers & Effects: DMX Controllers, Smoke Machines, Haze Machines, Low Fog Machines, Snow Machines, Bubble Machines.

  • LED Screens: Rental & Commercial Displays, Entertainment LED Panels (full production capability).

2. Certifications

All products comply with CE/RoHS standards, and most hold official certifications. 

3. Lead Time

  • Samples: 3–7 days after payment.

  • Bulk Orders: 10–35 days (subject to production schedule).

4. Packaging Options

  • Standard cartons.

  • Flight cases (for fragile items).

  • Plywood crates (heavy equipment).

5. Warranty Policy

  • 24-month warranty (excludes accidental damage/misuse).

  • Free repairs/replacements for manufacturing defects.

  • Post-warranty support at material cost only.

6. After-Sales Service

  • Technical support: Setup, troubleshooting (via email/phone).

  • Spare parts: Genuine components available long-term.

  • Extended warranties: Optional for select products.

  • Returns/refunds: Eligible cases handled per policy.

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  • PRC OPTRONICS CO., LTD
  • +8613808883853
  • 13808883853(Mr. Ricky Lee)
  • Mr.RickyLee@qq.com
  • R302,No.70,Rio Waijie,Hawana Garden,TaiPing Town,CongHua District,GuangZhou City,GuangDong Province,CHINA
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